Frontline Reps
Training Guides
Yoga at Your Desk: A Guide to Reducing Stress
Yoga at Your Desk:
A Guide to Reducing Stress
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5-1/2" x 8-1/2", softcover, |
Each day your frontline reps interact with customers, coworkers, and supervisors. Each of these interactions is a potential source of stress. And when that stress mounts it can cause long-term damage to their health and well-being, and have a negative impact on the productivity of your department.
You may not be able to eliminate these stressful interactions, but now you can give your reps the tools they need to reduce stress with timeless yoga techniques updated for the modern office.
Yoga instructor and author Michaeline Kiss has created Yoga at Your Desk: A Guide to Reducing Stress especially for customer service reps. In it she presents 23 exercises that can be done in just one to two minutes each either sitting at a desk or standing.
The exercises are divided into four sections:
Refreshers. These simple movements take a minute or less each and improve circulation and release tension in the shoulders, neck, jaw, eyes, wrists, and hands. These techniques can be used throughout the day — especially during long periods working with a keyboard and monitor.
Breathing. One of the core yoga techniques, the breathing exercises will show you how to use your own calming breath to reduce stress.
Shoulders, Neck and Low Back. These exercises relax the muscles and release tension in the problem areas of the shoulders, neck and low back. They can be done seated or standing in less than two minutes each.
Concentrations. These simple exercises help you take your attention away from stressful situations and provide a quick, on-the-spot break from the workplace.
By using these exercises your reps will learn to:
Feel more in control as they talk to customers,
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Release the muscles and ease the tension in their shoulders, neck and lower back,
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Ease the effects of repetitive motion tasks, and
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Increase their focus and attention.
Yoga at Your Desk is provided in packages of 10. Youll have a copy for each of your reps so that everyone benefits from its powerful yoga techniques.
Your Guarantee of Satisfaction
Yoga at Your Desk is guaranteed. We want you and your reps to put this valuable resource to work in your department. Then, if you are not 100% satisfied, you may return your copies within 30 days for a full refund.
About the Author
Michaeline Kiss has been a yoga instructor since the 1960s. She has written books on yoga, produced a meditation/relaxation tape, and through her master classes provided the background for many who now teach yoga and stress management.
Michaeline conducts classes in her studio and at major corporations throughout the United States. Her work has been covered by the New York Times and featured in Young Miss, Elle, Glamour, and Oprah magazines.
About the Publisher
Yoga at Your Desk is published by the Customer Service Group.
The Customer Service Group provides management and training materials for customer service executives, managers and representatives through its newsletters: The Customer Communicator and Customer Service Newsletter — plus books and support materials for Customer Service Week.


