Frontline Reps
Training Guides
21 Simple Strategies For Time Management
21 Simple Strategies For Time Management
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5-1/2" x 8-1/2", softcover, |
Good time-management is one of the most important skills for customer service reps to master.
The pressing and often conflicting demands of customers, teammates, other departments and management make it difficult for even the most experienced and well-organized reps to manage all of their day-to-day tasks and deadlines.
Now, you can help your reps improve their time-management skills and accomplish more each and every day with 21 Simple Strategies For Time Management .
This hands-on guide includes a quiz to help reps evaluate how well they are managing their time. And 21 strategies that they can start using right away to better organize their day and their work.
To learn more about 21 Simple Strategies for Time Management, you may read sample steps 5 and 7, Create a To-Do List and Schedule Your Day. Youll see how much useful, skillbuilding information is packed into a brief half page of this practical guide.
21 Simple Strategies For Time Management is provided in packages of 10. Youll have a copy for each of your reps so that everyone benefits from its powerful message.
Table of Contents
Step 1: |
Rate your time management skills |
Step 2: |
Determine how you are spending your time now |
Step 3: |
Review your time chart |
Step 4: |
Create a to-do list |
Step 5: |
Create a not to do list |
Step 6: |
Prioritize tasks |
Step 7: |
Schedule your day |
Step 8: |
Minimize interruptions |
Step 9: |
Minimize effort |
Step 10: |
Do the right thing right |
Step 11: |
Eliminate the urgent |
Step 12: |
Learn to say no |
Step 13: |
Stay focused on the task at hand |
Step 14: |
Bundle your tasks together |
Step 15: |
Improve your job skills to remove barriers |
Step 16: |
Match your work space to your work style |
Step 17: |
Beware of multitasking |
Step 18: |
Find an organizational system that will work for you |
Step 19: |
Conquer procrastination |
Step 20: |
Make a habit of writing things down |
Step 21: |
Review your accomplishments often |
Your Guarantee of Satisfaction
21 Simple Strategies For Time Management is guaranteed. We want you and your reps to use this valuable resource and put its ideas to work in your department. Then, if you are not 100% satisfied, you may return your copies within 30 days for a full refund.
About the Publisher
21 Simple Strategies For Time Management is published by the Customer Service Group.
The Customer Service Group provides management and training materials through its newsletters, The Customer Communicator and Customer Service Newsletter, books, and Customer Service Week support materials.



