The Customer Communicator
& SkillSharpener

With The Customer Communicator and SkillSharpener, you can be sure your reps have the skills they need to work smarter, satisfy every customer and stay motivated. Here’s how it works:

Continuous training all
year long.

Every month, each of your reps receives their own copy of The Customer Communicator. This lively publication is filled with quizzes and checklists that reinforce soft skills; contests and peer advice to boost morale; and plenty of how-to articles that teach solid, professional customer service techniques.

You reinforce the message with SkillSharpener.

Every month, you also receive your manager’s copy of SkillSharpener which includes everything you need to conduct an interactive training session with your staff. You get specific instructions on how to conduct the session, a list of materials you’ll need, plus handouts, worksheets and role-play scenarios.

Monthly. Four pages. $20 per rep per year.
(Minimum order is 10 copies or $200)

There just isn’t a faster, more comprehensive way to keep those critical service skills sharp!

Managers tell us it’s like sending every rep to a seminar each month.

The Customer Communicator and SkillSharpener are your tools for continuous improvement. Each of your reps will review basic service skills and learn the best practices of service leaders with articles like these:

• Techniques for controlling calls
• Tips for honing your email skills
• Three keys to problem prevention
• Cross-sell to keep customers satisfied
• How to say “no” to a customer
• Planning the day to make every minute count
• Stress management techniques
• Getting teammates to cooperate
• Handling customers who want to go “over your head”
• Simple tips to cut eyestrain.

With your paid order, you’ll receive a copy of our 10-Step Anti-Stress Campaign for each of your reps. This hands-on guide includes a worksheet to help your reps identify the things that cause them the most stress, strategies for creating a personal anti-stress action plan, stress reduction exercises, time management strategies, and more!