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Press Releases

Customer Service Reps Learn to Love Web Chat
July 29, 2010

You Can't Hear the Customer if You Aren't Listening
July 27, 2010

Explaining Service Failures Can Save Organizations Time and Money
July 15, 2010

Does Your Service Language Meet Customers' Needs? Try the Mama Test
July 1, 2010

Using the "Voice of the Customer" to Drive Customer Service Improvements
June 17, 2010

Becoming More Risk Tolerant Can Improve Service Performance
June 4, 2010

Focus on Employee Morale Is Especially Important During Difficult Times
May 20, 2010

Mission Statements Help Customer Service Staff Move in Right Direction
April 22, 2010

Use Recognition and Rewards to Improve Customer Service Reps' Performance
April 9, 2010

Is Self-Service the Future of Customer Service?
March 26, 2010

Customer Service Reps Do It All
March 11, 2010

Preventing Turnover in the Customer Service Department
February 25, 2010

To Improve Morale in the Customer Service Center - Get Moving
February 11, 2010

First-call Resolution is Key to Award Winning Customer Service Rep's Success
February 1, 2010

Celebrations Boost Customer Service Representative Morale and Motivation
January 29, 2010

Customer Service Buzz Words to Watch for in 2010
January 14, 2010

More Demanding Customers and Reduced Customer Service Staff: Recipe for Disaster in 2010
January 8, 2010

Customer Feedback Dos and Don'ts
December 17, 2009

Award-Winning Customer Service Rep Says Never Take the Customer for Granted
December 9, 2009

Are You Making These Recognition Mistakes?
December 3, 2009

Are Your Service Reps Ready to Supervise?
November 20, 2009

Is Your Service Center Ready for Swine Flu?
November 9, 2009

Call for Entries: Recognize and Reward a Frontline Customer Service Provider with a Spotlight Award
October 23, 2009

Low-cost Ways to Recognize and Reward Customer Service Reps
October 23, 2009

First Call Resolution is Key to Utility Company's Customer Service Success
October 9, 2009

Award-Winning Customer Service Rep Says Teamwork is Key
September 24, 2009

eHarmony Matches Reps to Training
August 27, 2009

Keep Morale High in Tough Times
August 13, 2009

Reengage and Motivate Your Employees
July 30, 2009

Are Your Reps Customer Focused?
July 17, 2009

Working with Home-Based Service Agents
July 2, 2009

Difficult Conversations with Customers
June 4, 2009

Turn Your Service Reps into MaxPerformers
May 21, 2009

Why Benchmarking Matters
May 7, 2009

A New Mindset for Frontline Reps
April 23, 2009

Leading in Trying Times
April 9, 2009

Add On-the-spot Recognition To Your Motivational Tool Kit
March 31, 2009

Quality Assurance Program Contributes to 93% Customer Retention
February 5, 2009