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Press Releases

Preventing Turnover in the Customer Service Department
February 25, 2010

To Improve Morale in the Customer Service Center - Get Moving
February 11, 2010

First-call Resolution is Key to Award Winning Customer Service Rep's Success
February 1, 2010

Celebrations Boost Customer Service Representative Morale and Motivation
January 29, 2010

Customer Service Buzz Words to Watch for in 2010
January 14, 2010

More Demanding Customers and Reduced Customer Service Staff: Recipe for Disaster in 2010
January 8, 2010

Customer Feedback Dos and Don'ts
December 17, 2009

Award-Winning Customer Service Rep Says Never Take the Customer for Granted
December 9, 2009

Are You Making These Recognition Mistakes?
December 3, 2009

Are Your Service Reps Ready to Supervise?
November 20, 2009

Is Your Service Center Ready for Swine Flu?
November 9, 2009

Call for Entries: Recognize and Reward a Frontline Customer Service Provider with a Spotlight Award
October 23, 2009

Low-cost Ways to Recognize and Reward Customer Service Reps
October 23, 2009

First Call Resolution is Key to Utility Company's Customer Service Success
October 9, 2009

Award-Winning Customer Service Rep Says Teamwork is Key
September 24, 2009

eHarmony Matches Reps to Training
August 27, 2009

Keep Morale High in Tough Times
August 13, 2009

Reengage and Motivate Your Employees
July 30, 2009

Are Your Reps Customer Focused?
July 17, 2009

Working with Home-Based Service Agents
July 2, 2009

Difficult Conversations with Customers
June 4, 2009

Turn Your Service Reps into MaxPerformers
May 21, 2009

Why Benchmarking Matters
May 7, 2009

A New Mindset for Frontline Reps
April 23, 2009

Leading in Trying Times
April 9, 2009

Add On-the-spot Recognition To Your Motivational Tool Kit
March 31, 2009

Quality Assurance Program Contributes to 93% Customer Retention
February 5, 2009

With the Economy Stalled — What Can Service Managers Expect in 2009?
December 29, 2008

Reps Mark Customer Service Week with a Smile
August 12, 2008

A Special Celebration for Service Departments
June 30, 2008

Official Customer Service Week 2008 Theme Announced
May 23, 2008

Looking Ahead: Employee Issues Will Dominate the Attention of Customer Service Managers in 2008
January 4, 2008

New Guide Helps Front Line Customer Service Reps Write Better Email
December 13, 2006

New Guide Helps Front Line Reps Handle Difficult Customers
October 25, 2006

Looking Ahead: Rising Customer Expectations, Technology and Employee Retention Will Shape the Year Ahead for the Customer Contact Industry
January 3, 2006

Customer Service Newsletter Releases 2005 Salary and Benchmarking Report
October 27, 2005

New Guide Helps Customer Service Reps Reduce Stress and Relieve the Effects of Repetitive Motion: Timeless Yoga Techniques Updated for the Modern Office
October 25, 2005