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Links National Associations Regional Associations Award and Recognition Programs Self Paced Training and Certification Programs Training Materials and Videos Survey Tools and Resources

National Associations

American Teleservices Association
Association of Support Professionals
Call Center Network Group
Help Desk Institute
National Association of Service Managers
Neighborhood and Worldwide Contact Center Professionals
Service & Support Professionals Association
Society for Service Professionals in Printing
Society of Consumer Affairs Professionals

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Regional Associations

Alberta Call Centre Association
British Columbia Call Centre Association
Manitoba Customer Contact Association
Northwest Support Professionals
Ottawa Regional Call Centre Association
Saskatchewan Contact Centre Association

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Award and Recognition Programs

Dalbar — Recognizes organizations with three customer service award programs including one geared toward financial service firms.
(Open to all.)

Government Customer Support Excellence Awards — Recognizes public sector help desks, call centers, and/or other customer portals which excel in: teamwork, technical excellence, or customer focus to produce exemplary customer support and high customer satisfaction.
(Open to all.)

International Customer Service Professionals — Recognizes service champions and teams located within the Asia-Pacific region.
(Open to members only.)

Malcolm Baldrige Awards — Recognizes performance excellence across an entire organization, customer service and satisfaction are key components of the award.
(Open to all.)

Service & Support Professionals Association — Recognizes individuals and organizations involved in providing technical support services.
(Open to members only.)

The Customer Communicator — Recognizes frontline reps in all industries for their outstanding commitment to customer service.
(Open to all.)

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Self Paced Training and Certification Programs

British Columbia Institute of Technology
Call Center Industry Advisory Council
Customer Care Institute
Customer Service Group
Help Desk Institute
International Customer Service Association
Roger Williams University
Service & Support Professionals Association

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Training Materials and Videos

CRM Learning— Videos
Kantola Productions — Videos
Media Partners — Videos
SkillSharpener Training for the Frontline — Ready-to-use in-house training sessions
Sunshower Learning — Videos
Telephone Doctor — Videos
The Customer Communciator — Training and motivation newsletter for frontline reps

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Survey Tools and Resources

Guide to Customer Surveys — Step-by-step guide to creating effective surveys, includes 31 real-world samples
Listening to the Voice of the Customer — How-to manual on the design, implementation and analysis of a customer satisfaction measurement program
SurveyMonkey.com — Online survey tool
WebSurveyor — Online survey tool
Zoomerang — Online survey tool

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