Customer Service Group

For more than 40 years, the Customer Service Group has helped customer service, call center and help desk managers increase morale and motivation, improve service quality, and boost customer satisfaction, loyalty and retention.

Tools for frontline
training and motivation

Monthly Training Newsletter
Improve frontline skills, morale and motivation with the only monthly training publication written expressly for frontline reps.

Training Guides
Focus on the skills your reps need today with brief, information-packed training guides.

Customer Service Week Celebrations
Boost morale, motivation and teamwork with this international event.

Frontline Spotlight Award
Honor a frontline rep with recognition in this special program.

Tools for management excellence

Monthly Operations Newsletter
Reports on practical, action-oriented techniques and tactics for improving customer service operations.

Free E-Newsletter
Provides the same high-quality management information as our print newsletter in a brief email format.

Manager’s Bookshelf
Created to help customer service and support management find, hire, train and retain the best frontline reps, to benchmark salaries and incentive programs and to increase customer satisfaction, loyalty and retention.