Customer Service Group

For more than 40 years, the Customer Service Group has helped customer service, call center and help desk managers increase morale and motivation, improve service quality, and boost customer satisfaction, loyalty and retention.

Frontline Training

Monthly Training Newsletter
Improve frontline skills, morale and motivation with the only monthly training publication written expressly for frontline reps.

Training Guides
Focus on the skills your reps need today with brief, information-packed training guides.

Training Videos
Gather the team to view skill-building and motivating training videos.

Stress Relievers
Guides and desktop toys to help frontline reps manage stress and avoid burnout. Perfect for busy periods or any time you want to boost morale and reduce stress.

Frontline Employee Rewards & Recognition

Employee On-The-Spot Recognition / Thank You Kit
Recognize, reward and motivate with this complete, easy-to-use kit.

Customer Service Week Celebrations
Boost morale, motivation and teamwork with this international event.

Frontline Spotlight Award
Honor a frontline rep with recognition in this special program.

Management Excellence

Monthly Operations Newsletter
Reports on practical, action-oriented techniques and tactics for improving customer service operations.

Free E-Newsletter
Provides the same high-quality management information as our print newsletter in a brief email format.

Manager’s Bookshelf
Created to help customer service and support management find, hire, train and retain the best frontline reps, to benchmark salaries and incentive programs and to increase customer satisfaction, loyalty and retention.

Healthcare Division

Training Guides, Videos, Employee Recognition
Everyone who interacts with patients, either in-person or over the phone is in the position to give their organizations a competitive edge. But to do this they must be well trained, thoroughly professional, and highly motivated. Our training and motivation materials show the way.