Frontline Reps Training Videos Dealing with the Irate Customer
Conflicts in the Workplace: Sources & Solutions
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Basic package includes a 17-minute video and a 49-page study guide, $179. Additional study guides, $10.95 each. |
There will always be conflict in the workplace. Now you can give your staff the skills they need to avoid conflicts and to resolve them when they do crop up.
This brand new video discusses the common sources of workplace conflict and presents eight specific techniques for resolution. These are the skills that will help your staff put aside differences, control emotions, and move forward.
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The solutions covered include:
Study GuideConflicts in the Workplace comes with one copy of the Study Guide. This 50-page booklet reviews all of the key points covered in the video and directs reps in relating the video to their own work experience. It also includes a pre-test and a post-test to help participants evaluate their strengths and weaknesses in conflict resolution. To learn more about the Study Guide, you may read the sample section, Use “I” versus “You” language. You’ll see just how useful the study guide is for your team. |
Learn to keep disagreements constructive and to resolve conflicts in a positive way.
Control your emotions, appeal to mutual self-interests, and try to move forward.
Put yourself in the other person’s shoes. Let them know they have been heard. |
Your Guarantee of Satisfaction
Conflicts in the Workplace is guaranteed. We want you to use this valuable resource and put its ideas to work in your department. Then, if you are not 100% satisfied, you may return it within 30 days for a full refund.
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