10-Step Guide to Career Management

5-1/2" x 8-1/2", softcover, 11 pages, 10 copies per pack, $32.95. Table of Contents Sample Section Order Now

Customer service isn’t just a job. For many it is a rewarding life-long career with the possibility of advancing from the frontlines right up to management. But getting there takes time, effort, and a winning service attitude.

Now, you can help your reps develop the skills and work attitudes they need to excel as frontline reps and to advance to senior rep, team leader or beyond.

This hands-on guide includes a quiz to help reps evaluate their current skills and provides 10 proven strategies for developing positive, career-building interpersonal skills and work attitudes.

To learn more about the 10-Step Guide to Career Management, you may read the sample section, Step 4: Learn to Accept Criticism. You’ll see just how much useful, skill-building information is packed into a brief half page of this practical guide.

The 10-Step Guide to Career Management is provided in packages of 10. You’ll have a copy for each of your reps so that everyone benefits from its powerful message.

Give your reps the professional edge they need to succeed with the 10-Step Guide to Career Management.

The Customer Service Group provides management and training materials through its newsletters, The Customer Communicator and Customer Service Newsletter, books, and Customer Service Week support materials.

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