Management Excellence
Books Managers BookshelfPractical, proven approaches to managing customer service and support operations. The materials presented here were created to help the customer service, call center, and help desk manager meet personal and professional goals through effective management. Choose the topics youre interested in today then click the links for more information and samples.
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Customer Service Department Salary and Benchmarking Survey Results: 2009
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Guide to Customer Surveys
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How to Hire the Best Service Professionals
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Listening to the Voice of the Customer
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Management Essentials
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Motivating Customer Service Employees
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SkillSharpener: Training for the Frontline
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