Frontline Reps
Training Guides
10-Step Anti-Stress Campaign
10-Step Anti-Stress Campaign
The 10-Step Anti-Stress Campaign provides proven strategies for reducing stress in the workplace.
The booklet guides reps through each of the 10 steps including Step 3: Write an action plan for the stressors you can change, which is reproduced below. Youll see how much useful information is packed into a brief half page of this practical guide.
Step 3: Write an action plan for the stressors you can change
Now that youve listed your main stressors and identified those that can be changed and those that cant, its time to write a plan of action for dealing with those top stressors that can be changed. First, take one last, hard look at the stressors you identified as unchangeable. Are they really unchangeable or is there something you can do to at least make them more manageable? If you can influence these stressors, mark them as changeable as well.
Now, write each of the changeable stressors at the top of a sheet of blank paper. Next, think of as many remedies as you can for each entry, and write them down. Be creative — dont restrict yourself to the solutions youve always come up with. Say, for example, you listed lack of skill in a certain area, such as cross-selling, as a stressor, and you listed a personality conflict with a coworker as another prime stressor. If the coworker is good at cross-selling, perhaps you could lessen both stressors by asking him or her to coach you in that area.
Get the idea? If one of your problems is being barraged by phone calls at certain times of the day, you might level the workload by suggesting the best times for your customers to call, or by giving customers all the information that they need on the first call so they dont have to call you back.
Once youve gone through your list and come up with some remedies, set it aside for awhile, and come back to it in a day or so. See if you can come up with some additional solutions to add to the list.
Then pick the ones you want to start with. Dont add to your stress by trying to do too much at one time! Write down a realistic target date for each action youre going to start taking. Then check up on yourself to make sure you do!

